Last updated: June 2026 · Love Always App LLC · New Hampshire
By downloading, installing, or using Love Always (the "App"), you agree to be bound by these Terms of Use ("Terms") and our Privacy Policy. These Terms form a binding legal agreement between you and Love Always App LLC, a limited liability company registered in the State of New Hampshire ("we," "us," or "our"). If you do not agree to these Terms, do not use the App or any of our services.
Love Always is a message creation and delivery platform that allows registered users to record voice messages, compose written letters, and attach photographs ("Messages"), and to schedule those Messages for delivery to designated recipients at a future date or life milestone. Recipients receive Messages via a unique private link and do not need an account to access them. The Service is available via web browser at lovealwaysapp.com and via the Love Always iOS application.
You must be at least 18 years of age to create an account and use the Service. By agreeing to these Terms, you represent and warrant that you are 18 years of age or older and that you have the legal capacity to enter into a binding agreement. We do not knowingly permit individuals under 18 to create accounts. If we discover that a user is under 18, we will terminate their account and delete all associated data.
To access most features of the Service, you must create an account using a valid email address and password. You agree to provide accurate, current, and complete information during registration and to update that information as needed. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@lovealwaysapp.com if you suspect unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to protect your account credentials. You may not share your account with others or use another person's account without their permission.
Love Always offers the following paid plans:
Auto-renewal: Monthly and Annual subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel at least 24 hours before the renewal date. Renewal charges are non-refundable once processed.
Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features through the end of the period for which you have already paid. We do not prorate or refund partial billing periods.
In-App Purchases (iOS): If you purchase a subscription through the Apple App Store, the purchase is governed by Apple's payment terms. Apple processes all charges, and refund requests for App Store purchases must be submitted directly to Apple. We do not have the ability to process refunds for App Store transactions.
Web Purchases: Web purchases are processed securely by Stripe. We do not store your full payment card number. If a payment fails, we will notify you and your account may be downgraded to the free tier until payment is resolved.
A free tier is available that allows you to create and schedule up to three (3) Messages at no charge. The free tier does not include priority support or access to features reserved for paid plans. We reserve the right to modify free tier limitations at any time with reasonable notice. Upgrading to a paid plan unlocks unlimited Messages and all current features.
The Lifetime plan is a one-time purchase of $149.99 that grants you access to all current and future paid features of the Service for the lifetime of your account. The Lifetime purchase is tied to your individual account and is non-transferable. It is non-refundable except as required by applicable law or Apple's App Store policies for purchases made through the App Store. Lifetime access is contingent on the continued operation of the Service. In the event that Love Always App LLC ceases operations, we will provide reasonable notice to Lifetime subscribers.
You retain full ownership of all voice recordings, letters, photographs, and other content you create or upload through the Service ("User Content"). By submitting User Content, you grant Love Always App LLC a limited, non-exclusive, royalty-free license to store, process, and transmit your User Content solely for the purpose of providing the Service — specifically, to store your Messages securely and deliver them to your designated recipients as you have scheduled. We do not use your User Content for advertising, marketing, or training artificial intelligence models. We do not claim ownership of your User Content and will never sell or license it to third parties.
When you add a recipient to the Service, you may provide their name, relationship to you, and optionally their email address or phone number ("Recipient Data"). We store Recipient Data only to facilitate the delivery of your Messages. We do not contact your recipients for any purpose other than delivering the Messages you schedule. We do not sell, share, or use Recipient Data for marketing. Recipients who believe their information has been added without their consent may request removal by contacting us at hello@lovealwaysapp.com, and we will remove their information within 30 days.
We will make commercially reasonable efforts to deliver your Messages at the date and time you specify. However, we do not guarantee delivery in all circumstances. Delivery may be affected by factors outside our control, including but not limited to: changes to a recipient's email address, email filtering or spam rules, technical failures of third-party email providers, and events of force majeure. We are not liable for Messages that are delayed or undelivered due to such factors. We recommend that you verify recipient contact information regularly and maintain an active, paid account to ensure delivery. You will receive a notification email when a Message is delivered and opened.
You agree not to use the Service to:
We reserve the right to suspend or permanently terminate accounts that violate these prohibitions, without refund.
You may delete your account at any time from the Account Settings page within the App. Upon deletion, all of your data — including Messages, voice recordings, photographs, letters, and Recipient Data — will be permanently and irreversibly deleted from our systems. Deletion is immediate and cannot be undone. We may also suspend or terminate your account if we determine, in our sole discretion, that you have violated these Terms. We will make reasonable efforts to notify you before terminating your account unless doing so would cause harm to other users or is prohibited by law. If your paid subscription is active at the time of termination for cause, we will not issue a refund.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT AVAILABLE THROUGH THE SERVICE. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOVE ALWAYS APP LLC AND ITS OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, INCLUDING LOSS OF DATA, LOSS OF MESSAGES, FAILURE TO DELIVER CONTENT, OR LOSS OF GOODWILL. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
These Terms are governed by and construed in accordance with the laws of the State of New Hampshire, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Service shall be resolved exclusively in the state or federal courts located in New Hampshire, and you consent to personal jurisdiction in those courts.
If you have questions, concerns, or requests related to these Terms, please contact us:
Love Always App LLC
State of New Hampshire, USA
Email: hello@lovealwaysapp.com
We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we will provide at least 14 days' notice by sending an email to your registered email address. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may delete your account.